Testimonials

testimonialsAt The Lube Center, we understand that TRUST is a critical part of why customers choose to do business with us.

Read what your fellow customers have said about how we do business. If you have visited a TLC location recently, please be sure to TELL US HOW WE’RE DOING.

Roanoke Location

” I wanted to say thank you and commend your staff at your Roanoke location. I came in this morning after first going to Walmart. At Walmart, I was treated somewhat rudely and informed that the wait was 2.5-3 hours. Thankfully I left and came to TLC. There was no wait and the staff was kind and welcoming. They were very professional and the service was quick. I will never go to Walmart again!”

Lynn S.

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Roanoke Location – Store #2
“Just wanted to say thanks for getting me in and out asap today. I brought in my ML 320 Benz that needed a belt and pulley, I’ve never sent out emails or a thank you but today I feel like I needed to for the help you guys gave to me today. Thanks for showing me the issues with my car instead of just telling me what was going on. So thanks a lot, the whole team there was great. I will be coming back if I ever need anything else done.”

Dusty F.


Salem Location
“I wanted to drop you a note about the wonderful service I have received over the last three appointments. I just had my oil and transmission fluid changed at the location in Salem, and while I was there, I asked what price they could get me on 4 new tires. It was the best price I could find. Had them on my car two days later, and they did such a nice job, one of my employees went and got her tires changed, too. Larry, Dave and Zach are great to work with. They directed me to the location on Brandon to get my alignment checked, and Zach and his team had me out in less than 30 minutes. My car is running like new now. I can say without question that my last three visits at those two locations were the best car experiances I have ever had. Keep up the great work! ”

Dan T.


Roanoke Location – Store #4
“Outstanding customer service! Just spent a month looking for 4 new tires and the competitive pricing and awesome service made it easy to decide who would do the job. Thank you TLC #2!”

Melissa L.


Roanoke Location – Store #1
“Excellent and fast service…friendly staff.”

Melissa L.


Roanoke Location – Store #5
“It is very unlikely that I will be back in your lub center in the foreseeable future, however, I would like to make a few comments. I am a Canadian and have travelled extensively for a number of years, approximately 40,000 miles a year. I consider myself a very good judge of good service and my experience Friday July 20 was absolutely a pleasure. Your staff were friendly and professional; in short, they left me with the impression that they like their work and enjoyed giving good service. In almost any service facility that I have been in, particul;arly in Canada, the customer was barred from the service bays with excuse that their insurance would not permit it. Your staff made me and my wife feel very comfortable and in short, I felt very good when I left as a satisfied customer.”

Bill M.


Roanoke Location – Store #5
“I want to commend the service at the TLC on Electric Road near Tanglewood in Roanoke, VA. During the power outage the fine young men helped my wife despite having no power in the shop. They were very polite and helpful, and it led to me coming back for service on another car. Keep up the good work. Thank you.”

Gary P.


Roanoke Location – Store #3
“I had been dealing with no air, heat or defrosters for 2 years. I had been quote 3 times 1500 – 200- for it to be fixed. I was on the verge buying a new car or investing the money. Being new to this area, I went to your place for an oil change and asked if they know of any mechanics in the area. Your employees took the time to look at the situation and found it was a matter of 2 wires that needed to be connected. I was in TOTAL SHOCK I just hugged your mechanic!! OMG I would have paid 2000.00 for a wire connection. It is sometimes difficult being a woman who to trust with certain situations. Thank you, thank you, thank you, You have a very grateful and a new very loyal customer. ”

Sandi J.


Roanoke Location – Store #1
“I received an oil change, tire rotation, and inspection in less than 30 minutes. I was real pleased and will definitely be back for future services.”

Nancy C.


Roanoke Location – Store #5
“I have been taking my van to the Roanoke VA TLC on Electric road for years. They are always courteous. The manager, Jesse, is an excellent worker.”

Julie W.


Roanoke Location – Store #2
“All the guys were very friendly, I was impressed.”

Lelia V.


Roanoke Location – Store #3
“I visited the TLC Center on Williamson Road, right before leaving for a trip b/c my low tire light was on – My tires were checked quickly and free of charge. The next time I stopped by, same thing, but I need washer fluid. The gentleman couldn’t have been any more pleasant. When it was time to leave, I was told there would be no charge. When I offered to pay, the gentleman said, there wasn’t a charge, but he hoped I would come back when I needed an oil change. Because both of my visits were so pleasant, I did return when it was time for an oil change. I was again greeted by a very pleasant young man, who took the time to go over all the options; he wasn’t the least bit pushy. I chose the option with the car wash, but didn’t have time so he explained that I would receive a token for a car wash in the future, which I did. I was in and out faster than I’ve ever experienced with an oil change ever. I’ve been to the TLC store three times, each visit was pleasant with three different gentleman greeting me at the care. 3 for 3 – Great service – I will return.”

Sarah C.


Roanoke Location – Store #5
“I visited The Lube Center in Roanoke on Electric Road for an oil change, a couple Saturday’s ago. I had one of the best experiences with getting an oil change. All of the people working were very friendly. They also did not try and shove additional work down my throat. They ran a report based on my car and it’s age, and gave me a report with the suggested maintenance, per the manufacturer of my car. They listed the prices and told me to go ahead and compare with other places. I thought that was great. They also mentioned an item that would be covered by the warranty, and told me to call the dealership about it. As I mentioned above, I had a great experience at this location.”

Dan M.


Roanoke Location – Store #1
“Travelling on I-81 the car began to surge and it was known that something was wrong. Exited and noticed it was leaking transmission fluid. Pulled into the TLC location on Williamson Rd & was immediately given professional & immediate service. Sadly no names were given but from the invoice DG & MC initials are listed. These two gentlement immediately discovered the issue as being a leak in the lines going to the trans cooler. DG stated that they would be able to have it repaired by the next day but it was then made known to them that we were travelling home & had to be there that day. Working together DG & MC were able to, within a 1/2 hour, have a temporary repair made that allowed us to get back on the road. We arrived home, in Northern Virginia, without any additional problems and for this we are extremely greatful. We would like to extend our sincerest thanks to these two gentlemen and the excellent service they were able to provide to us. They are a true asset to TLC and luckily for us we were fortunate to pull into the right location for their great service. Our sincerest thanks to the staff of this location for their excellent service.”

Michel M.


Roanoke Location – Store #1
“I have sent my Parents to your company years ago & I have never been disappointed in any part of my service or the integrity of TLC.”

Raymond O.


Roanoke Location – Store #2
“Have been a TLC customer for years!!! Very satisfied with my service yesterday!!!”

Patti R.


Roanoke Location – Store #2
“The service was wonderful!”

Chakira O.


Roanoke Location – Store #3
“I have been very happy with the service I have gotten from TLC. The employees are always so nice.”

Cindy W.


Roanoke Location – Store #2
“Great service!”

Barbara O.


Roanoke Location – Store #3
“Great service. Thanks”

Keith C.


Roanoke Location – Store #1
“I have always been pleased with the service at TLC”

Gary Q.


Roanoke Location – Store #1
“fast!”

Usak D.

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